An electric car on subscription, delivered to your door in 7 days. Try elmo
An electric car on subscription, delivered to your door in 7 days. Try elmo
Onto
Onto

Onto

55 Reviews

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Read all about setting up a car subscription with Onto. Find out about vehicle range, what’s included, contract flexibility and more so that you can make an informed decision when deciding whether Onto is right for you.
  1. About Onto
  2. How it works
  3. Costs and fees
  4. Brands and models
  5. Notice periods
  6. What’s special about Onto?
  7. Videos
  8. Social media
  9. FAQs
  10. Conclusion
  11. Onto Reviews
By: Simon Richardson
Last update 2. March 2023 Reading time 3:27 min

About Onto

Onto is an all-inclusive subscription service providing an accessible, flexible and easy way for motorists to join the EV revolution. In its four years, Onto’s new and innovative all-inclusive car subscription service has proved a hit with consumers – enabling many to move away from the traditional internal combustion engine. For one monthly price, their subscriptions include; insurance, servicing and maintenance, breakdown cover and free charging at over 12,000 chargers with their public charging network partners.

Onto has expanded rapidly, partnering with a range of car manufacturers as more EVs become available to suit all budgets. Onto currently offers over 20 different models from 10 car brands on subscription. Subscriptions can be taken for as little as £489 a month and there’s no upfront deposit required.

How it Works

As a reflection of the market it is operating in, Onto centres its registration process around your smartphone, which you’ll need to use their service.

  • Register by uploading your driving licence, proof of address and a selfie.
  • Onto will run DVLA and affordability checks as their terms include drivers having no more than 6 points on their licence. You must also be over 25 and have had your licence for a minimum of 1 year.
  • Cars can be delivered anywhere on the UK mainland.
  • Customers use the Onto app to unlock, start and switch off their cars. Subscribers also get a key with the car. You can check remaining miles, charge level and add bolt-ons such as additional mileage allowance if required.
  • To cancel the subscription, just login to ‘My Account’ through the Onto app or website and click ‘Arrange car return’. Alternatively you can contact Onto via email or phone.
  • Should you wish to swap your car for a different model, Onto has an online swap option, allowing you to do this on your own via the website or app. Subscriptions are on a flexible monthly basis.

Costs and Fees

There is no administration fee or deposit required to join Onto. The costs quoted include fully comprehensive insurance, breakdown cover, servicing and maintenance, public charging with their charging network partners, and 750 miles allowance per month as standard.

Onto also offers a number of “bolt-ons” for your subscription. You can add an additional named driver for £9.99 per month, or up to 3 for £14.99 per month. Additional mileage packages of 250, 500, 750 and 1000 miles can be added for a price depending on the car you have. Delivery and collection fees are £129.50 each and cars can be delivered across all of mainland UK. These fees are only due at the start or end of your subscription. Swapping your car costs £49.50 for both the delivery of your new car and collection of your current one, which is done at the same time.

Brands and models

  • Fiat 500 Hatchback
  • Fiat 500 Convertible
  • Renault Zoe
  • Hyundai Ioniq
  • Peugeot e-208
  • Peugeot e-2008 GT
  • DS 3
  • Vauxhall Corsa-e
  • Vauxhall Mokka-e
  • Citroen e-C4
  • Hyundai Kona
  • Volkswagen ID3
  • Volkswagen ID4
  • Audi Q4
  • Tesla Model 3
  • Jaguar i-Pace
  • Audi e-tron

Notice periods

Onto ask for a 7-day notice period before the end of a contract month, otherwise a charge may apply. Subscriptions can be cancelled, and cars can be swapped within this time frame.

What’s Special about Onto?

Being 100% electric sets Onto apart from the majority of its competitors. The all-inclusive nature of the subscription, with no deposit required, means you can register in a matter of minutes. As you only ever have a commitment for one month, the subscription allows you to swap your car on a monthly basis should you wish to, giving you flexibility and control, which isn’t always the case with some competitors.

The all-inclusive subscription saves time and hassle as you don’t need to organise additional elements like insurance and breakdown cover.

Onto has recently teamed up with Pod Point as their home-charging partner to give their customers a great deal on the new Pod Point Solo 3 home charger. This is in addition to the inclusive public charging at over 12,000 charging stations nationwide via their public charging partners, Shell Recharge, BP Pulse and Instavolt.

Videos

Social media

Onto have Facebook, Instagram, LinkedIn, Twitter, and YouTube.

FAQs

How does an Onto car subscription work?
Onto’s electric vehicle subscription service works much like a regular car subscription. Your monthly fee includes car insurance, maintenance and breakdown cover, but the extra is public charging, which is available at a range of locations. Onto do not ask for a deposit; the only thing you pay is your agreed monthly fee.

Is Onto charging free?
Onto offers public charging at more than 12,500 stations across the UK for no charge. Included among these are Shell Recharge, InstaVolt, BP pulse and Tesla Supercharger.

Do electric cars have to pay the congestion charge?
While hybrid vehicles are no longer exempt, EVs do not have to pay the London congestion charge. This means that your Onto vehicle will be exempt.

Are Onto cars brand new?
Onto do not guarantee that your subscription vehicle will be new. However, all vehicles are inspected before they leave the depot, and every car is professionally cleaned inside and out before the beginning of any subscription term.

Will an Onto car subscription affect my credit score?
There are many benefits to car subscriptions. One major plus point is that the contracts are not considered loans. This means that having an ongoing subscription will not negatively impact your credit score.

Conclusion

Onto offers an impressive array of electric cars to suit different budgets on the car subscription market. The 100% commitment to electric vehicles sets Onto apart from many competitors, ticking sustainable and environmentally friendly boxes. The all-inclusive subscription and progressive technology in the form of their app presents a window into the future of car ownership. This is undoubtedly a selling point for Onto, who have grown rapidly and show no signs of slowing down.

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Onto Reviews

2.1
2.1 of 5 stars
51 Reviews
2.1 of 5 stars
5 stars 14 4 stars 3 3 stars 0 2 stars 2 1 star 32
51 Reviews
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13 Reviews in the last 6 months
1 of 5 stars
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13 Reviews in the last 6 months
1.4
1.4 of 5 stars
23 Reviews In the last 12 months
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23 Reviews In the last 12 months
1.6
1.6 of 5 stars
30 Reviews 2022
1.6 of 5 stars
5 stars 5 4 stars 1 3 stars 0 2 stars 1 1 star 23
30 Reviews 2022
3.5
3.5 of 5 stars
15 Reviews 2021
3.5 of 5 stars
5 stars 8 4 stars 2 3 stars 0 2 stars 1 1 star 4
15 Reviews 2021

Reviews are not checked for authenticity. Only reviews that meet our guidelines on testimonials will be published.

Write your own review
  1. Great concept but low level of customer service. Chaotic at best. Also claimed damage on return which didn’t exist but backed down eventually. - from Ben | 2. March 2023
  2. Not what it used to be. Funding gains got to it. I joined onto AKA Evezy and used it for 5 years. It was initially a great idea. However, when the capital man stepped in the boardroom, things just became money making. I'll be happy to back up my review with physical evidence so should you require that please do let me know, I will upload. Taking few things in consideration when signing up. 1. Your own no claims discount will slowly fade away as you can not earn any of their cars. 2. Insurance Access, see if it's worth the £1K claim access. 3. When you return the car, there is no such thing as "wear and tear".. They have policies in place, but would somehow will always manage to charge to medicus rates for scratches on tyres also. Lol - from Mohit | 18. February 2023
  3. Terrible company. Sending mine back. They take money for their errors. Stay away. - from J | 17. February 2023
  4. Worst customer service, do not show any loyalty to long term customers! Currently looking for a new provider! Will not be recommending there services to friends and colleagues. - from Cherie | 9. February 2023
  5. Wish i could give these clowns 0 ratting for how they treat their customer; Soo many lies and lies and then they are quick to ask for a good reviews ; My story goes, i was actually happy with the car and the concept of ONTO, i have spent £5110.07 on a car from these for the last six month, now the time has come for us to get back to traveling, soo rang them to ask about returning the car the advisor advised me to go online an fill in the return, i filled in the return form within good time soo they can collect the car before i get charged for the following month that i wont be here anyway , 2 days later i had an email stating that the car will be collected the following month ( 30 days later ), soo i rang them again turns out the lady i spoken to before completely mislead me , however what i said as she clearly told me the wrong information and they have the records of our telephone conversation they should honour it , the gentleman i spoken to agreed with me he spoken to his manager and he come back to me and said we will honour it , i said ok can i have this confirmation in writing, he said to me hold on i speak to my manager , then 2 min later he said ohhh sorry i cant confirm in email, within min he went back and denied our conversation , what i can say complete lied to me by all these clows ( excuse my french) i can assure them i will not use them again , horrible service , the car and concept is great but the service is absolutely scandalous, i am going to request all the recordings as part of data handling they be obliged to give them to me and i will be taking legal action again these clows, i've had EV cars all over europe & usa similar to onto but never had bad customer serivce like onto , advice to all using them be carefull with customer service, After all the money i spent with these clows you would think they would treat cleints with respect and honesty - from Edgar Mutesa | 21. January 2023
  6. "no hassle" - except for the sting in the tale bill for wear and tear - £1000 after 1 year with the car, normal driving! AVOID! - from Conned by Ovo | 17. January 2023
  7. Ignore the haters. Onto is a fantastic service! I've never had any problems having used it for more than 6 months now. The car has been perfect and when i've had to contact customer services they've been fast and helpful - from Terry Smith | 3. January 2023
  8. Added charges for alloy scratches which are within their wear and tear policy. Customer service is in existent. added extra charges for over mileage , claimed I drove 4000 miles in one month. Ended up with 600£ charges without a basis. Very frustrating experience , please stay away from this company . - from Cristina | 28. December 2022
  9. wish I saw this website before going through 2 months of pain. staff not trained and never have answers, so they put you on hold and promise to call back. One time spent 1 hr on hold just to see if they would pick up call again... never did. Most of the time, after 15min hold, i would just hang up. Tried email and chat. all useless. car had an issue day 1 with charging. day 20, had enough and cancelling subscription. this is after 35 calls and 1 complaint raised on their system, 6 chats online. trully spent. a real shame as it is good concept. one payment and includes electricity and warranty. and when things go smoothly and no need to contact them, then it is fine. but one thing goes wrong (incorrect license plates on car, battery issues, handover charges for supposed damage). list goes on. Best to stay away and save you headaches and hassle. - from leo | 20. December 2022
  10. Definitely avoid this company, it is truly shocking how awful the service is. - It took them 10 days to swap out a faulty car that wouldn’t charge. -they are trying to only refund me for the days I attempted to charge the car, instead of the entire time I had the faulty car which just sat outside my flat. - They are now trying to charge me for scraping the wheels, despite their own photos showing no damage! (The bvrla are getting involved) -someone keyed the side of the car and after reporting it to them, Onto are trying to bill me the entire £1000 excess before even seeing the damage and determining what it might cost to repair. -The customer service agents rarely have any information and just pass you over to the mythical “head office” who don’t start work until 11am apparently… We are cancelling after 2 months and will figure something else out. It isn’t worth it, don’t sign up! - from Ronan R. | 10. December 2022
  11. Very high damage costs , after a very friendly worded "fair wear and tear" policy - it stands for nothing - just gets you in , £650 charges after a two month rental , some of the damage so minor could only noticed on a ridiculously close inspection - was expecting £200-300 for scratched alloys - Customer service is terrible - this is just an app company so everything is handled by third party companies - so charges spiral and they are not interested in helping you . Beware the hidden after costs! - from Adrian | 7. November 2022
  12. Avoid onto at all costs! As soon as you hand the vehicle back you get all these extra costs and apparently gone over mileage! The customer service is appalling and they couldn’t care less about you as a customer. - from Rina | 3. November 2022
  13. Avoid at all costs. Confused service staff, charging their mind about policies. Extortionate over charging when returning the car. Claims of over mileage even though my itemised billing proves otherwise. Having to prepare for court to reclaim over charges as they seem so inept. A chaotic company who over charges you. - from Ben M | 1. November 2022
  14. Never have any cars available for the Bromley area of South London. - from Arun | 2. October 2022
  15. Always adding charges. Have used them twice and both times they have added charges after return. They take your money and hide behind the customer service team. If you are going to use them then make sure you take photos of mileage as they will try to charge you extra. - from Mike Lawless | 30. September 2022
  16. car subscription offer with a nice car by elmo
  17. the customer service is poor, they took the car out of my private car park in my absence as i was on holidays and my card got cancelled and replaced, I lost my phone when I was away and i was unable to access their app, I came back home and found that the car was not there and i was scared that it was stollen, my keys and personel belongings were inside, I called them and they told me that i failed to pay , i explained to them my situation, the customer service unable to help and asked me to email the loss team, i emailed them and its been 10 days now with no answer, i asked to have my personel belongings to be returned they said you have to return the key first, i returned the key and they sent some of my personel belongings and they did not send my tennis rackets that are work 300 pounds, I had to chase them at every stage, I told them that what happened was out of my control as i was abroad and i have all the proofs that my phone was stolen and blocked, my bank card replaced but still no answer from them, i use uber now for work and to drop my kids at school, its very expensive and time consuming, the whole situation was frustrating, stressful and shocking. no reassuring or any kind of support from onto team, their system is very regid , lacks flexisbility for ex i had to change my emails many times as the discount code was not picking up and there was no way to put the discount on my normal email and i had to create another email that i use just for them. i am not happy and still waiting for this to be sorted and for my personal belongings to be sent back , I came back form holidays wednsday the 31 of august and we are on the 09/09 and still no answer from them and I waste my time every two days sending them emails and chasing them up without any response - from mohamed belal sabbagh | 9. September 2022
  18. Con artists & Charlatans I stopped using On.to in July because I had such a bad experience with them, I have glanced through the reviews and truly cannot understand the praise for Customer support, the majority of the customer service agents bar one Amy Turner, were all simply varying degrees of incompetent or useless. Amy was fantastic if you can get through to her she deals with everything brilliantly. In July I ordered an Audi e-tron which they initially cancelled with out effective communication. It took a day of calls to resolve with people telling me contradictory information with promises of callbacks that never happened etc. Absolute shambles, a car turned up that I wasn’t authorised to drive because the logistics and paperwork had not been completed properly and by the time that was all sorted out I should have cut ties but proceeded to contract a car from them. I used the car for 151 miles of travel hardly worth it in the end but the car was parked on a Drive and where I used the car to go to destinations the car would have parking bays reserved for me. I returned the car cleaned and washed and with adequate Charge, this was done in 21st July. When collected the person inspected the car noted down the alloys were in good condition as I hadn’t curbed or damaged any of them. Today September well over one month from the collection I get a £108 bill from a damages dept at On.to.Nothing with a low resolution image with a yellow circle over a wheel saying “Scuff Mark”. Confused I phoned them up and asked what this was about because their own collection photos show that the car on 21st July had no issues to the wheels, and suddenly on the 31st of August a damage to a wheel is found. It made no sense. I asked for them to escalate the issue and have someone capable of dealing with the issue call me and nothing. I asked who there Legal Representatives were because I would have to pass this on to my Solicitors to get this sorted and no one can tell me after 11 emails chasing and 5/6 phone calls I was told by customer service that there was nothing they were able to do. I mean what kind of response is that, CS told me that it was a separate dept called damages that was dealing with it and there was no contact with them other than email. I have got nothing from them that resolves the matter. I am now seeking a formal Legal means to resolve this as the photos from the collection show that wheels are undamaged and I have my own photos that I took. So you pay for a car, take care of it and then get charged money for made up issues. And I am not the only one if you go back over trust-pilot reviews a number of the same con practice is highlighted. I use ElmoDrive now not had any issues they are superior Customer service. Avoid On.to or don’t and go through a host of issues. I am glad I don’t use them anymore and hope whoever takes the time to read this doesn’t either and saves themselves the headache of dealing with them. - from Jensen Mathews | 2. September 2022
  19. Cancelled my contract on Wednesday with no notice, while at work away from home, got told I can't access my car anymore let alone drive it, to pick up my belongings from a police station. Father who's been with them for 2 years got the same treatment while at work in Oxford. We both live in Bedford. You can't leave a contract with less than weeks notice but they can terminate it with no notice at all. Atrocious customer service, definitely wouldn't recommend getting a car with these lot. Will be reporting to BVRLA - from Wojciech | 2. September 2022
  20. half a star as i cant give 0. I would write a longer review but I've having spent the past hour trying to pay ,and only having 1/3 of it taken, to then be disconnected on for a second time, I have other things to go and do. - from Will | 29. July 2022
  21. Top service, says what it does on the tin. Monthly car, no extra costs. Customer service is lovely too. - from Luke Palmer | 5. July 2022
  22. I have been using onto for 9 months. Great service, it was very easy to get my car booked. - from Ellie | 27. June 2022
  23. Had the car for two months. A delivery charge of £100 and a collection of charge of £100 on top of the subscription was paid. They charged me excess mileage of £157 and refused to add or change the package for me so that i could pay less. A minor scratch on the wheel cost me £131. Upon receiving the car, the tyre pressure started to flash. Twice I went I adjust it then realised it may be a slow puncture. They came to change the tyre but 6 weeks I am again billed £111 because the tyre change wasn't due to their wear and tear policy. This company is an absolute nightmare. They charge for everything and has very poor customer service and very unwilling to help! Donot subscribe! - from Kim Foolchand | 24. June 2022
  24. Dear Rob Jolly, It's got to the point now where I've wasted so many hours and completely lost my patience with the service I have received from Onto. The car I was provided had electrical system issues. The first time it broke down I sat (& wasted) 5hrs on the forecourt of the Shell garage in Fulham. When the mechanic arrived he knew very very little about electric vehicles and it just so happened that leaving the car to rest fixed the problem. 10days later, the car breaks down again. I wasted another 2 hours waiting for help, this time being bounced around from customer service to driver line again, with no-one really knowing who can help. Eventually the car resets but won't charge, I had just enough battery to get home and then a collection was arranged. And, no it wasn't that easy! The RAC was due out by 4pm & arrived by 7pm, by this time the garage had closed and he advised to reschedule for the following morning for between 8-10am. I waited, & it didn't get collected until 12pm. Onto then decided to take the vehicle to a garage over an hour away for the repairs. The vehicle was repaired & then to my dismay I was asked to spare 2.5hrs out of my day (even more time than I've already paid for despite paying for a car for convenience!) to go & collect the car. I've had a courtesy car, which took an 1.5 hours out of my day to collect for 6 days now. I've asked Onto to arrange for the car to be returned to me as I simply don't have 2.5hrs to spare right now, I have an important hospital appt tomorrow I need to get to & then on Weds I need to get to the LHR first thing as I'm flying to Berlin to speak at the largest European Climate Conference - will you be there by any chance? The courtesy car runs out in 15 mins, I still have no car & about to be charged for the courtesy for 1 more day Don't even get me started on the saga over a PCN that was cancelled. Please help I'm so fed up! - from Very Unhappy Customer | 20. June 2022
  25. Awful experience, I have a faulty car and Onto seem unable to fix it. - from Nick Hill | 7. June 2022
  26. Awful experience overall, chose a car to hire for a date 2 weeks in the future - they took payment instantly Was told 2 days prior to that date, that the car I chose wasn't available for a further 10 days and that a different colour slightly less spec car was currently available. I said I would only accept that car on the basis that if the car I ordered became available, they would swap it or give me a reduction in price. When they did swap the car 2 weeks later. They have double charged me for both cars. Then when I returned the car, they still a month later want to charge me for excess mileage on the first car i had (for the 2 weeks someone else had been driving it as i returned it) and then to charge me extra mileage on the 2nd car. Overall I would say I've spent upwards of 25 hours to sort this out and only 1 out of 15 advisers helped. Now as we speak it is still a pending resolution. Onto unfortunately are fast & good at taking money and pretty slow and poor at everything else - from Amardip Claire | 1. June 2022
  27. Brilliant service, they've got thousands of customers and I can understand why. It's amazing. Don't need to pay a dime on top of what my monthly fee is. Brilliant work Onto - from Doloris | 9. May 2022
  28. Everything that goes wrong with the car is not covered by the 'comprehensive inclusive insurance'. On return of the car charged £650 for minorly scuffed tyre rims. - from Kieran | 3. April 2022
  29. Be careful, sounds great, poor customer service, unauthorized charges, they tried to claim that i had used my millage for a month, sent them pictures and after spending over an hour on the call and lots of emails they said that it's their system fault. Trying to give the car back is a nightmare, they will try and charge you for a everything, - from Chix | 21. March 2022
  30. Avoid, so much headache and stress I have been with onto for two years all good until you run into problems. 1. Someone drove into me in 2020 the company charges £1000 for insurance access which will be refunded in 6 weeks if the accident, wasn't your fault. I have been told by onto they could get any response from a third party. Hundreds of phone calls ( can not talk to the damages team) I had always the same answer someone will call me back, of course, nobody did. Sent over 50 emails no reply. I have issued a ccj against the company than over after a year I’ve got my money back. 2. End of last year's similar issue my car had no damage whatsoever the third party claimed I had done significant damage to her car. I had provided all evidence including pic to Zurich insurance via phone call and email. Again £1000 access fee has been issued by onto after many emails I was told by Mohammad Khalifa ( looks like he's the only person dealing with damages) there's a dashboard camera footage which shows I caused the accident. Camera footage wasn't provided I have asked for it. Contacted Zurich insurance I have been told there's camera footage but it looks like the case going in my favour. Still onto went ahead with a £1000 I refused the payment providing all evidence. Last week I received an email my account had been closed done and the car will be collected as I FAILED TO CONTACT ZURICH INSURANCE. Just a joke. 3. Pcn you get charged £15 proceeding few and they send it after 2 months. 4. Try to remove the monthly fee 11 days earlier before your subscription is due. 5. When you exchange or give back the car they just send you a bill for any amount they feel like . Money grabbing company, ruthless. They don't care about long term customer care . Never write any reviews but I hope this will help anyone has an issue with onto . Keep your money or find other company more and more popping up with better offers. Save yourself a headache. - from Maria H | 14. March 2022
  31. We have been with ONTO since last year. Service was great. Loved that earning points meant we could use to top up mileage. But they have upped our fee by £50 per month and dropped our mileage allowance from 1000 to 750 a month!! Would not recommend. We are moving to a new company. - from Sam | 8. March 2022
  32. car subscription offer with a nice car by elmo
  33. I’ve been with ONTO for a long time and had previously recommended them highly. However, a 30% price increase for anything is just absolutely ridiculous. ONTO are no longer competitive and their competitors now offer much more value in comparison. - from Stuart Delves | 2. March 2022
  34. Thought it was expensive but ok whilst we had the car. As we returned it we found out that their mileage rules had changed mid contract - under the original rules we'd owe them £25, under the new £275... Big difference, no warning. On returning it we have also been hit with a £300 bill for damage - no photos, just "wheels". They said we only had 72hrs to respond or it was auto charged, we very nearly missed that extremely tight and arbitrary deadline. Will never use again. - from Ed | 25. February 2022
  35. Can’t fault Onto! Cars are amazing value for money, everything’s conveniently included & I love the fact I can swap my car anytime I want.. I’ve had the Renault Zoe for nearly a year but after just having my third child I needed something bigger so I upgraded to Citroen C4 the swap process was straight forward & the onto customer service team was so helpful I strongly recommend. - from Shona | 21. February 2022
  36. Great service. Delivered car on time and was brand new. Free charging also available with Shell, BP and InstaVolt. - from Findus | 19. February 2022
  37. Great service. I've been with them for months now and cannot complain. There are a few hiccups but the people posting 1 stars here are overblowing it. Of course you have to pay for damages that you caused. Customer service has improved a lot and they're getting it together. Cars are brilliant and you get a new car! Amazing! - from Tom Marsden | 11. February 2022
  38. Ok until you need to deal with customer service / operations then they are worse than useless. - from Ben | 5. February 2022
  39. Fao: Rob Jolly, Dannan O'Meachair, onto, Adam Koffler, CTIS Good Morning, I'm reaching out as customer services will not help. I received a car from onto on the 9th Dec. By the 23rd December it had broken and had to be towed off my drive and into a garage. - from Emma Fletcher | 29. January 2022
  40. They take screwed us over after £4k was spent with them. The second we cancelled our subscription as we are moving abroad we were basically dead to them. I was locked out of my car 7 times this month and they ignored all correspondence until the car was collected - then they said - 'we don't care, we've done all we could'. Don't give then your money if you want a trustworthy lease, there are way better options. - from Amie | 23. January 2022
  41. Absolute shocking customer service. Everything was wrong from the start. Avoid at all costs! They don’t bother listening to its customers! Poor! - from Miles Barnett | 9. January 2022
  42. Avoid this company unless you are prepared to pay extortionate fees upon return. When the car was the collected, I was told all fine and then two weeks later was hit with a bill of £295 for a couple of black specks on the alloy wheels, which I didn't even do. Awful scam! - from Carly | 4. January 2022
  43. Brilliant customer care. Nothing but praise for the entire team at ONTO. I was recommended to them by a friend. I used his referral code & got £50 off my subscription! I've never had an EV before. Could I actually live with one? When I looked into all the perks & the inclusiveness of the ONTO subscription, it just made sense to try. Plus, I every time I reached out to their team, they where brilliant; Thank You! Today's my first EV day. The car was delivery today. It was "kid in a candy shop" kinda day. It was delivered on time, immaculately presented & the gentleman who delivered it was a pleasure to deal with. The V5 certificate (required to apply for a resident parking permit) was in my inbox as promised. If you're thinking of trying ONTO, just do it. I would highly recommend their company to any of my friends & family. - from Steven Gunn | 7. December 2021
  44. Great for onboarding new customers but they offer horrendous customer service for loyal customers. Car 1: delivered to me in the early hours, reeking of smoke. Uber signs in the boot. Wheels out of alignment. They said they’d reimburse the valet costs and never did. They take a prepayment a week or so before your actual payment is due. That was a pest but I reshuffled the payment day and resolved it. Car 2: got a call telling me car 1 was being “off-fleeted”. New car much higher cost but only one available. Agreed to it. Very bad communication! Particularly about new car delivery and payments. They just take from your account liberally and if you don’t have the money to cover unforeseen xyz they tell you they’re cancelling your subscription by end of the day. The cancellation threats are endless! They demanded payment to deliver Car 2 earlier than I needed it. Said if I didn’t they’d cancel it all. I paid and they didn’t even deliver it after all that noise about it being necessary. I waited 2 days, was told the delivery would be early hours of morning, then the next. Eventually it appeared 3 days later. They’ve just received car 1 back and are trying to charge me for the state it arrived in. They’ve taken almost £500 from my account only a few weeks before Christmas, despite me having logged the arrival damage in their own app and them previously apologising for it and emailing me about it. Awful, stressful experience. I’ll be billing them for my time. - from Kim Ironside | 2. December 2021
  45. Great service, no massive upfront payments (unlike leasing), all insurance, maintenance and public charging included and I can swap cars whenever I want. - from Ted Newman | 29. November 2021
  46. I give them 4 stars. I will explain my experience with them for the last 3 months step-by-step. I will write the bad things in the bottom. First thing you need to do is use a reference code for £50 off - db586 If you are already registered you can make a new registration with a new email to get the £50 off. Don't forget to share your reference code to receive the £50 again. ONTO is the ideal way to drive a new car without the initial investment. I haven't received any calls from them, I drive my car daily with no issue and I'm very happy with them. Charging your car is free for 1000 miles per month. ONTO have missed to mention the companies that you can charge with for free. These companies are; SHELL, BP, INSTAVOLT. You can download an application from the internet to see when it is available to charge your car. If anyone requires any information about PEUGEOT E 2008 can message me personally as it has some software issues and I work with IT. I am overall happy with them but I'm only giving them 4 out of 5 stars. The bad points, I had momentarily stopped at a bike lane and I got stopped by police for allegedly not having insurance and it took them over 40 minutes to find my insurance. One of my tyres was punctured and I called them and they told me they would be able to change the punctured tyre 2 working days later at the soonest, and I had to pay for a second-hand tyre out of my own pocket as a temporary replacement. This didn't sit well with me as I am paying for this car regularly and I would have had to miss 3 days off work. People without any technical knowledge ask technical questions from customer service. In conclusion, I still recommend them to anyone. - from Angel | 28. November 2021
  47. Brilliant company, had a really good experience. Customer service was really great to sort out the issues. - from T.Alexander | 27. November 2021
  48. Only leaving 1 star as its not possible to leave none... car delayed and deyaled again. Then wrong car type and colour deliverd. Then billed incorrectly and trying to resolve is a nightmare and the level of customer service is poor. Will be posting full detailed account of our experiance on youtube and all social media platforms shortly to ensure people get to see behind the clever marketing... great idea poor execution all round... - from Andrew Scotter | 21. November 2021
  49. Really enjoyed our first EV and we rented it from Onto for 5 months. We loved the car but when it broke down Onto could not have been less interested. They provide breakdown cover but the car wasn’t collected for 7 days and it will be another 8 days before the garage will look at it. Onto told us there is no provision in our contract for a replacement car, so we’ve been 2 weeks out of this month with no car, despite paying the full rental! Hours wasted on the phone and a huge amount of stress. I will never, ever deal with this company again. - from Charlotte Hood | 27. October 2021
  50. Good idea for service but few things to keep in mind. Comapny was way better when it was actually EVEZY before turing into money making onto. 1. You will pay £1000 excess on insurance. 2. Your own no cliams bonus will disappear after 2 years if you dont have your name on an own car. 3. Nothing will be included in wear and tear and you will pay the overpriced mechanics for fix. Including Punctures. 4. Everytime you get a Parking notice you will pay additonal £25 admin charges. Double the amount if the information is not passed to you in time. - from MD | 21. October 2021
  51. I've used OnTo now for two months, ordered the ID.3 Life Pro Performance, and from the start with the delivery to now it has been amazing. - from Adam | 26. September 2021
  52. I wanted to share a recent experience with ONTO car subscription. I have to say I was astonished at how customer friendly this company is. Car subscriptions were something new to me, not having heard of this type of 'all inclusive' car lease/hire. Having had bad credit, I asked questions such as whether I'd be credit checked (soft/hard) (no credit checks - although I believe I had an ID check), deposits (no deposit) etc. Arun and Raheel helped me on live chat numerous times deciding on a car subscription that was right for me (probably fed of hearing from me at this stage :) ) The car's offered are all electric (to my knowledge) and include insurance, tax, servicing and breakdown! The biggest perk is the FREE charging at their network of charging points, so no more fuel costs! I applied, provided ID and within an hour I was ready to book delivery! I'm seriously impressed with this, as I've had more tasking car rentals in the past! I will keep you updated with my experience. - from Charlie | 18. September 2021
  53. Onto has been great to work with so far, I have not yet taken delivery of my car but the process from start has been so simple. They even managed to bring my delivery date forward by three weeks! - from adam | 14. September 2021
  54. I was thinking of having a change of car but did not want to be stuck with along lease deal and had not even thought of having an all electric car. Then I saw an ad for Onto and worked out that with everything included inc charging and only 1 months commitment, I was onto a winner. It was perfect for my needs! I decided to go for the Hyundai Ioniq as was already on my 3rd Hyundai and had been impressed with reliability. Signing up with onto was very easy. Much easier than I envisaged. I chose the car and the date of delivery. I was kept up to date and the car was delivered as promised on the dot! So far i've done 3 months of running around electrically and have never looked back. Yes it takes a bit more planning for longer journeys but there are plenty of apps to assist you with charging points. The onto deal includes the major players, BP , shell and instavolt. Love popping to Mcdonalds and doing a fast charge while I have a coffee using Instavolt! Just tap and go with the supplied account card. Easy! I've had one dealing with customer service over the phone and it was efficient and I could sort out what I needed to very quickly. I've not had issues with the car at all. The onto app is easy to use to operate the car, though you also get the key as well. People stop and talk to you when you charge up. I always recommend Onto to them. - from steven bradley | 1. August 2021
  55. I wasn't sure about this new way of driving, but it has been a simple transition. My car was delivered as planned and they've responded to my calls and emails promptly. I opted for the Renault Zoe ZE50 Iconic R135 and it's wonderful to drive; quiet, smooth and automatic! It lasts about 190 miles before I have to recharge. Pin-pointing the charging points (the free ones that come with membership) in my area was a little tricky, but once I figured out where a couple of them were, it was fine. Charging points don't come in abundance like petrol stations so you might find that a charging point is already in use and you have to wait. This happened to me once, I then went to the next available one in my area and it wasn't working. This, along with the time it takes to charge (around 80 mins for a full charge from 20% remaining battery) are the only things which I find a little inconvenient, hence my 4 stars, but I'm getting used to it. I've had it 2 weeks and have charged it once a week (how often you charge will depend on how much driving you do). Overall, I'm very happy with my Onto experience and will be continuing my subscription. If you want £50 off your new subscription then feel free to use my referral code, it really does work, I did it on my first subscription: 35c4c. Happy driving! - from Shaneeka | 9. July 2021
  56. I have been using OnTo for around 7 months having had my e208 delivered in November. Originally I intended to keep the car for a month to see if I got on with an electric car and if so then order the same car through PCH or PCP. However, when you work out the figures (insurance, deposit, servicing, etc) Onto is actually a cost effective alternative to the traditional methods. The time from signing up for their service to delivery of the car was around 2 weeks for a brand new car in my chosen colour. As mentioned above you can use the OnTo app to unlock the doors and see state of charge etc, but personally I find this a bit 'buggy' and hit and miss in use. I tend to just use the car's key and the Peugeot app to check charge or pre-heat etc. The mileage monitoring the the OnTo app seems to work correctly though. It was easy to get my car booked in for it's first service via customer support and little issues such as a missing granny charger were quickly sorted in the week after the car was delivered. - from David Wainwright | 2. July 2021
  57. Absolute rubbish. The car constantly would not start and when you return they find every possible scratch or mark and overcharge the shit out of you. Seriously a scam. Go elsewhere. - from Jane | 3. March 2021

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