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Care by Volvo

Care by Volvo is a rolling subscription service provided by Volvo, offering a wide range of vehicles including the latest hybrids.

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Drive Fuze

Drive Fuze: Enjoy a new car hassle-free, no long-term contracts or surprise costs.

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By: Simon Richardson
Last update 26. September 2023

What is a car subscription?

  • Car subscriptions are similar to long-term rentals, with terms ranging from 1 to 12 months on a fixed monthly rate.
  • Breakdown cover, tax, maintenance and often insurance are all included in the price. You only pay for petrol and any tolls/penalties.
  • Most booking processes are online or app based. The terms are generally quite flexible with penalty-free cancellations and even the chance to regularly switch vehicles.

7 tips that you should remember when subscribing to a car

We have tried out a few different subscriptions, so we know what to expect when you’re going through the process.

The following tips will help you understand what to do, as well as how to avoid the types of mistakes and pitfalls that can be irritating and expensive.

Tip #1: Check the Conditions

If you want to get started with a car subscription, you should pay attention to the contract conditions.

  • Firstly, your provider should be clear about notice periods, add-on and joining fees, and any other terms. If they’re burying it in the small print, that’s a red flag. See our car subscription providers comparison table for details.
  • Secondly, choose a company that provides convenience for your situation. Check delivery terms and rates, what’s included on the app in terms of concierge services, and typical lead times.

Tip #2: Pay attention during the vehicle handover

Allow plenty of time at the vehicle handover. Make sure you document the condition of the car on paper. Also, take photos and a video with your mobile phone camera.

Why? Because handovers tend to be quite quick. The driver responsible for the delivery is usually adhering to a tight deadline and wants to get their job done quickly.

You’ll notice it’s quite the opposite when it comes to return the vehicle. You get a professional appraiser and they are extremely thorough and detailed. If you haven’t done your own thorough inspection to start with, this might result in extra costs.

When you get the car, it’s more or less unchecked and the delivery appraisal won’t be particularly detailed

This can result in the returns appraiser finding things that they didn’t spot on delivery, which weren’t actually caused by you. So, take your time during the handover. Even if the driver wants to leave immediately, stay calm. Take your pictures, check all the documentation, and don’t let them go until you’re happy.

Extra tip for vehicle handover: If you’re using a company for the first time, you could even you’re your own appraiser. You can usually find someone local for £100-£200.

Tip #3: What do car subscriptions cost? Understand the costs!

The most important cost with car subscriptions is the monthly rate. This varies depending on the model, spec, included mileage plan and subscription length.

You can find vehicles for under £200 a month but luxury cars can go up to almost £1000.

In addition to the subscription rate, there are other charges that can affect how much you pay overall:

  • Sign-up fee
  • Delivery costs
  • Return delivery costs
  • Additional costs for subscription features such as additional drivers or mileage allowance
  • Petrol or diesel costs (or electricity)
  • Cleaning and Detailing (often included)
  • Costs for parking and permits
  • Insurance excess

Recommendation: Estimate your total monthly costs by adding these together. Expect that not everything will be included, read the Ts and Cs carefully, and get your head round the true cost of the subscription.

Top tip: The excess is usually the biggest “hidden” cost.

That leads us straight to tip 4.

Tip #4: Your excess

Be really aware of the insurance terms and the fixed excess rate, particularly with shorter-term leases. These costs can be very high if you have an accident or damage the vehicle, regardless of fault.

Remember that your excess cost is often chargeable per incident, regardless of the cost of repair. So, if you have multiple incidents, you’ll end up paying the quoted excess fee multiple times, even if the damage is relatively minor.

For example: In the first month of your car subscription, you clip a bollard and put a dent in the right front door (estimated cost, £150). In the second month, you scratch the rear bumper (estimated cost, £100). In month three, you scratch the paintwork when pulling out of a tight parking spot (estimated cost, £500). Your excess is £500. So, you’ll end up paying £1500 for damages for a total of £750’s-worth of damage.

So, it pays (quite literally) to make sure you know exactly what the costs are, and the Ts and Cs.

This isn’t always the case, though. Some providers will only charge you the cost of the damage if it comes in at lower than your total excess.

Extra tip for your excess: Good value in this market is around £500, but this can go up to £2000. Avoid rates that high.

You pay your car subscription by bank transfer, credit card or direct debit depending on your payment method.

Conclusion: The main impact on your overall cost is largely impacted by the excess and the number of claims you need to make, especially with short-term subscriptions.

Tip #5: The stated delivery window is not binding

According to the terms and conditions of most providers, the specified delivery times for your vehicle are non-binding.

Some subscribers have reported that agreed delivery times have not been adhered to.

Bear this in mind and allow extra time for lateness. In particular, you might want to consider avoiding making bookings that are time-sensitive for that day, like flights or important appointments.

Conclusion: Leave plenty of time on delivery day – but don’t worry; the vast majority of deliveries go smoothly.

Tip #6: New or used cars?

So, you want a brand-new car? Depending on the company, this often possible, but the majority of subscription cars are used cars with low mileage. There could be a few scratches on the paintwork, but most cars are less than 2 years old and have less than 20,000 miles on the clock. So, you’ll find the car in good condition even if it isn’t completely new.

New cars – Tip: If you really want a new vehicle, check our Care by Volvo. Sixt+ also offers a decent range of new cars, although the insurance excess is quite high.

Tip #7: Pay attention to the included mileage

Sometimes, you will find car subscriptions with extremely low monthly rates. But the catch is often that the number of included miles is very low and you have to pay quite a steep per-mile price for exceeding that limit.

Bearing in ming the cost of petrol, find an offer that combines a decent price with a good monthly mileage. Typically, you should be able to find contracts that offer 1200-2000 miles per month.

Do choose carefully if you are thinking of exceeding your limit. The excess cost per mile varies quite heavily and it’s always worth asking if the provider will offer you an add-on package instead.

Rule of thumb for additional miles: You’ll find prices ranging from 5p to 50p per mile, depending on provider and contract length. Anything over 20p will start to mount up pretty quickly.

If you pay attention to these seven tips, you’ll have a much better time of it when you take the plunge and give subscriptions a go. Remember to check our comparison table to help.

Basic requirements for car subscriptions

Most car subscription companies typically have the following conditions:

    • Minimum age 21-30 years (depending on provider and vehicle)
    • Maximum age 70-80 years (only certain providers)
    • Credit check
    • Full UK or EU driving license possession, held for at least 3 years (only some providers)
    • No points or insurance claims within the last 1-3 years
    • UK address

If you fulfil all these conditions, the vast majority of companies will have something for you.

A comprehensive list of providers & conditions

Provider comparison

Car subscription providers in the UK

There are three types of companies that offer car subscriptions:

  • Dealerships,
  • Car rental companies, and
  • Specialist subscription providers.

Here is the list of the current car subscription providers in the UK:

Care by Volvo
Care by Volvo: Volvo offers a subscription service together with its own dealer network. “Care by Volvo” has all the benefits of full-service lease and long-term rental, combined into one all-inclusive package with no hidden costs.
Onto: Onto is an electric-only subscription service that is targeting the eco-friendly market as the UK gears up to switch all vehicle sales to electric in the coming years.
Pivotal: Pivotal is an offering for Land Rover and Jaguar vehicles, offering subscriptions on 6-monthly terms and the possibility of pausing and restarting. Businesses can also use a salary sacrifice scheme to sign up.
Evogo: Evogo is a large subscription company that offers contracts for younger drivers as well as a permit to drive abroad for two weeks.
Wagonex: Wagonex offers subscription terms from one month upwards, with rolling contracts and no deposit.
Flexigo: Flexigo is a mainly corporate-focused subscription service that also offers terms for people with poor credit ratings.
Flexed: Flexed is a monthly car subscription service offering a rolling contract with unlimited swaps and a range of vehicles from some of the most well-known car brands.
Mycardirect: Mycardirect provides a subscription service that includes automated insurance powered by Wagonex. Customers can receive delivery throughout the UK within 3 business days.
Cocoon Vehicles
Cocoon Vehicles: Cocoon Vehicles provides subscriptions from 1 to 12 months and customers can choose from over 300 different vehicles.
Sixt+: Sixt+ is the subscription arm of the global car rental company, Sixt. The service uses existing Sixt rental locations and pools of cars depending on location.
VWFS Rent-a-Car
VWFS Rent-a-Car: VWFS Rent-a-Car is a rental/subscription hybrid service that offers monthly vehicle changes and inclusive insurance on a range of VW vehicles.
Karzoom: Karzoom offers a standard subscription service with good coverage across the south of England. The price of subscription puts them at the higher end of the market, and while subscriptions can be lengthened to 3 months, there is no option for shorter-term rental than one month, which means they are more centred on the lease-alternative market.
Voltric: Voltric, an electric vehicle subscription company based in Newport, Wales, aims to provide an affordable subscription service that contributes to addressing emissions within the UK and plans to be a net-zero company in the future; customers can choose from six electric vehicles and opt for 1, 12, or 24-month contracts, as well as collection and delivery services.
Genesis Flexibility: Genesis Flexibility, offered by Genesis Finance (Hyundai Capital UK Limited), is a car subscription service that provides a range of Genesis vehicles with personal assistant support, regular scheduled servicing, and flexible subscription durations to cater to individual preferences and needs.
elmo: elmo is an electric car subscription service that offers monthly rolling contracts with no deposit and add-on bundles.
Hyundai Mocean: UK’s vehicle subscription service, Hyundai Mocean, operates in partnership with seven Hyundai retailers in London, offering new or nearly new regular, hybrid, and electric Hyundai vehicles that can be picked up or delivered for a fee; the company intends to expand to other areas upon user request.
Ezoo: Coventry and Glasgow-based EZOO provides one-month minimum term electric vehicle subscription services, with a mission to support the UK government’s goal of phasing out the production and sale of new petrol and diesel vehicles by 2030 by facilitating the transition to EVs across the country.

Testing an electric car on subscription – is it a good idea?

Would you like to try out an electric vehicle for a few months with no obligation? A car subscription is ideal for this, because you will find that many providers now offer electric cars.

The number of electric options is increasing with demand. The current percentage of hybrid models and electric cars on the market is around twelve percent, but it’s going up each year. What’s more, lots of motorists are already using subscription companies as a way into the electric market.

The advantages are numerous. With a subscription, you can:

  • Get familiar with charging at home and on the road
  • Try out a few vehicles
  • Get hold of an electric car quickly, as lead times for purchases are often quite long
  • Figure out what you might save on fuel by switching to electric

A comparison of car subscriptions, leasing & purchase

We have looked at the similarities and differences between these three different forms of car “ownership” in the table below. Of course, these are general comparisons – not every company offers the exact same terms. You can find a few notes regarding these different features below the table.

Subscriptions Leasing Purchase
Typical contract lengths 1-12 months 12-48 months 3-7 years
(for Hire Purchase)
Price / month Quite cheap Varies Quite high
(for Hire Purchase)
Flexibility (cancellations, rolling usage) High Low Low
Online booking process Yes Sometimes Yes
Exact car you want Depends on the provider Yes Yes
Swapping vehicles Depends on the provider No No
Inclusive of tax, breakdown cover, maintenance etc. Yes No No
Insurance included? Yes No Yes
Depreciation risk No Yes Yes
Repair risk No Yes Yes
Free mileage Yes Yes No
New car Depends on the offer Depends on the offer Yes

The contract length

With a car subscription, you get many inclusive services and a car you can usually exchange on demand, with contract lengths of around one to twelve months.

With leases, there is more paperwork and longer lead times. Typically, the contract lengths are longer, going up to four years.

If you’re buying a new car, the lead times can be very long if it’s coming from fleet – or you can walk away the same day with a second-hand car. For hire purchase, contract lengths are flexible with an average of 3-7 years depending on your finances.

Of course, with all three types, there are differences between the various providers in terms of contract length.


If you look across the three methods, you’ll notice that subscriptions are cheaper than leasing and hire purchase. Whether or not it is worth going for the higher priced option depends on your personal needs. Rentals are often good for companies that have a fleet and need flexibility, while subscriptions typically make more sense for individuals.

With leasing, it’s a bit different with a focus on a longer term and higher pricing to reflect the commitment.


With car subscriptions, you benefit from a high level of flexibility. Contracts vary in length and cancellations and extensions are easy to implement. With many providers, you can also swap cars at short notice.

Leasing, in contrast, offers very little flexibility because you sign up to a specific contract for a specific vehicle. You can’t reduce the contract length without a heft penalty, and you can’t change vehicles during the contract.

Similarly, with a purchase, you commit to buying a specific vehicle, so after your initial cooling off period, there is zero flexibility.

Online booking

Most subscription services are online or app based. They involve minimal paperwork, and you don’t have to go anywhere to complete a booking.

You can arrange leases online, but you need to be computer savvy as there is a lot of paperwork to do. For this reason, customers often prefer to attend offices in person.

The standard in the past for purchases was to visit a dealership, but companies like Carzam are changing that and it is increasingly common for car owners to buy online.

Exact car you want

Some providers will let you configure the spec of you vehicle in the subscription market. Of course, this will alter the ongoing cost.

The great advantage of leasing is that it is highly customisable as you are committing to having it for a long time.

Of course, with purchasing, you always pick the exact vehicle.

Inclusive Services

As far as inclusive services are concerned, subscriptions have a lot included. You’ll get tax, certification, maintenance, breakdown cover and insurance (although the latter is not always the case with subscriptions). You only pay for petrol or electricity. Of course, you bear no depreciation risk either.

This is slightly different with leasing. Here, you bear all the costs and responsibilities, such as tax, breakdown, detailing and maintenance, etc. You’re also responsible for insurance on top of the monthly lease cost. And if you damage the car and cause it to depreciate, that is also a cost you will bear at the end of the contract – it usually comes off your deposit.

With ownership, the only add-ons you can purchase relate to the length and detail of warranty.

New cars

Whether you get a new car or not depends on the provider with all three methods of car “ownership” – or your preference and finances in the case of purchasing. However, it is possible across the methods and becoming a more popular option over time, especially with electric vehicles.

Even more about car subscriptions!

The concept of car subscriptions is still relatively new, so questions keep coming up that we answer in our FAQs.

A comprehensive list of providers & conditions

Provider comparison

Image Tesla: M. Katler | Unsplash