About Care by Volvo

Care by Volvo is Volvo’s own subscription service, allowing customers access to the full range of Volvo vehicles on terms as short as 4 months (or 12 months in Illinois). Customers have access to wide range of the latest cars from Volvo, including hatchbacks and the popular XC range, and benefit from servicing and maintenance, as well as wear protection and insurance. The Care by Volvo subscription is available throughout the US, in States in which Volvo operates (contact Care by Volvo for specifics) and users have the option to drive their cars over to Canada for up to 30 days, and even to purchase their vehicles if they decide they don’t want their subscriptions to end.

How it works

Volvo assess your eligibility and go through the necessary ID and license checks before offering a price list. Then, you have a choice of the range of Volvo vehicles, with tax, maintenance, servicing, breakdown cover and insurance included. The Volvo insurance policy is part age and part vehicle based.

The subscription term is 4 months, with the option to renew, return or even purchase the vehicle at the end of this period. Volvo take their monthly subscription charge one month in advance, and any other costs incurred are charged at the end of the term or on the annual service.

Customers also have access to the Volvo helpline if they have any problems and can either collect or arrange for delivery of their vehicle.

Cost and fees

Volvo don’t charge a deposit on their vehicles but do ask for the monthly subscription payments a month in advance. The fees vary, depending on vehicle and spec:

  • XC90 – from $775 per month
  • XC60 – from $700 per month
  • XC40 – from $675 per month
  • S60 Momentum – from $650 per month

The mileage limit is set at 1250 per month with no option to extend this currently. Excess mileage is charted at $0.25 per mile.

Brands and models

Care by Volvo customers have access to several Volvo vehicles. This includes:

  • XC90
  • XC60
  • XC40
  • S60
  • V60 Cross Country

The selection service feels more like a purchase, as you can customize your vehicle by selecting trim before arranging to begin the service.

Notice periods

You cannot cancel your policy before the minimum 4-month period is up, but after that, you have the flexibility to cancel, extend or flip – or even purchase the vehicle.

What’s special about Care by Volvo?

Care by Volvo is a subscription service run by a car manufacturer – Volvo. For fans of the brand, or for those who want to have access to new models and favorable dealerships services, Care by Volvo makes sense. A 4-month subscription isn’t as flexible as some of its competitors, but it also allows you the option to purchase the vehicle at the end of the term, which pushes it even closer to a traditional lease business model.

However, the inclusion of insurance, maintenance, servicing and roadside assistance means that Care by Volvo operate as almost a hybrid lease/subscription company, which is a Unique Selling Point when compared with its subscription competitors.

Videos

Social media

Care by Volvo do have a Facebook page, but it is currently underused.

Conclusion

Care by Volvo offer car subscriptions on new vehicles to drivers who meet state guidelines (varied across the US), with insurance included. As their contract lengths are 2 years, they are less flexible than many of their competitors; however, they offer all the typical features of a car subscription (tyres, maintenance, servicing, breakdown cover, tax) as well as access to their Volvo on Call service.

For fans of Volvo cars, Care by Volvo will appeal as it offers the opportunity to drive their latest models without the hassle of ownership.

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Care by Volvo Reviews

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  1. Everything has been great and the pricing quite fair. The only downside I am now experiencing is the lack of cars if I wanted to trade for a new one, but this is a universal issue and not a Volvo issue. Covid still has the world operating at a much lower capacity. There are barely any new cars and used cars are skyrocketing in price! Other than that, I've loved my experience with Care by Volvo. I've had the rims fixed several times after scraping them, the car gets the maintenance it needs at no cost, and you can call customer service with virtually no wait time. I am not sure why others have complained. Perhaps they had issues with slow delivery in 2021 (again, universal issue), or they had a poor credit score and didn't qualify. I was personally surprised at how quick it all happened for me. - from J | 2021-10-02
  2. I would stay away from Volvo Care at all costs. My license is about to be suspended in 2 days because twice now Volvo has failed to submit proper insurance documentation to the state DMV and their customer care is absolutely horrid. They don't respond and never call back. - from Tim | 2021-09-20
  3. Extremely unreliable estimates for delivery. I was told that my car will be available within a week for a month now. I got an email yesterday that it wont be available for another 3 months! - from Khalid Barghouti | 2021-08-20
  4. The car is really great. Brand new S60. Delivered on time. However I tend to agree with other reviewers here that the customer service is severely lacking. The Care by Volvo team appears to have someone working there who knows nothing about the program and just says no to every question. That has been frustrating. The dealer also was a bit confused and couldn't set up the modem in the car properly. Otherwise I love the car and just ignore Care By Volvo. What happened to the other advertised services, in car delivery, valet services, fuel and wash on demand? Was is this all BS for USA customers? If you are going to advertise to the public you better bring it! Thomas Andersen (VP of Care by Volvo) said "Time is luxury for customer". However I did three trips to Volvo in Miami to get a simple problem sorted out. - from Gary | 2021-08-06
  5. If I could leave zero stars I would. The customer service with Volvo is severely lacking. Did one application and never a response and my credit is good. Second one redone and submitted and they cancelled me without even a phone call. Screw this place. I’ll go elsewhere. Volvo can kiss my ass. - from Screwyou | 2021-08-05
  6. I am another customer of this program that has had trouble with getting proper registration/plates for the vehicle. Volvo does not respond to emails and phone calls, even when I’ve called *every day* for weeks for help. I’m paying for a car that has expired temporary tags and there’s literally nothing I can do about it, always scared I’ll be pulled over by the police! The car also was delivered 3 weeks late. It’s a beautiful car and a relatively good value for the program, but Volvo has zero care or respect for the consumer in this case, buyer beware. You’d have much better service just going through your local dealership. - from Jws | 2021-07-29
  7. The price is great but the logistical nightmare that is coordinating with Volvo and Liberty Mutual wouldn't be worth it for free. Current example, I'm based in California and paid to renew my registration back in April. The tags expired in May. It is the middle of JULY and I still do not have current tags. I'm at a total loss as to what to do next and in disbelief about how many times I've contact Volvo, Liberty Mutual, and the DMV. I'm just waiting for the tickets to start pouring in. - from Freya Tillem | 2021-07-12
  8. After leasing my coffee for 3 in half years always paid on time, when you return your car they charge you $350.00 us tax! RIP off! When you ask them why? They tell you you should of read the fine print! Is this the way you treat a customer? I will never buy, lease or refer anyone to volvo ag. - from Maria isabel. Michelena | 2020-08-27
  9. I’ve used other subscription companies and they let you go on 1-month or 2-month terms, but with Care by Volvo it’s 2 years. There’s nothing wrong with the service they provide, but 2 years is basically a lease so I’m not sure why they’ve made those the terms. - from Landon Davies | 2020-01-17
  10. I’ve seen people mention online that the terms are too long, but I actually quite like it. It’s like a middle ground between buying and owning, with all the perks and none of the drawbacks of both worlds. And the helpline is really good too so you never feel alone. - from ElizaB29 | 2020-01-13

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